Terms & Conditions
Last updated: 17 September 2026
About these terms
These terms apply when you order coffee or related services from Round Coffee through this website. By placing an order, you agree to them. Nothing in these terms limits your statutory consumer rights.
About us
Round Coffee is a local coffee brand based at 570 Fosseway, Leicester, LE7 4TF. You can contact us by calling or texting 07913 407 544.
Products and availability
We try to describe and display every coffee accurately. Packaging colours and screen colours may vary slightly. Coffees marked “Coming soon” are previews only and cannot be purchased until we make them available. All products are subject to availability and we may limit quantities or withdraw a product.
Orders
Your order is an offer to buy. A binding contract is formed when Shopify confirms that we have accepted the order. If we cannot accept an order, we will tell you and refund any amount paid. Please check names, addresses, telephone numbers and order details before completing checkout.
Prices and payment
Prices are shown in pounds sterling and include applicable VAT where required. Delivery charges, including the £5 emergency same-day delivery charge, are shown before you complete payment. Payment is handled securely through Shopify and the available payment provider.
Local round delivery
Standard local orders are delivered on the next scheduled Round Coffee route day for the customer’s eligible address. Delivery times are estimates rather than guaranteed appointment times. Please provide safe and accurate delivery information. If an address is outside our delivery routes, checkout may not offer local delivery.
Collection
Collection orders are prepared for pickup from 570 Fosseway, Leicester, LE7 4TF. The website displays the expected ready time based on when the order is placed. Please wait until the stated collection time or any readiness message before travelling.
Emergency orders
Emergency same-day delivery is available only where shown and subject to capacity and eligible delivery locations. Orders must be placed before the displayed cut-off. A £5 same-day delivery charge is added to the basket. We aim to deliver by the stated time, but events outside our reasonable control may affect delivery.
Changing or cancelling an order
Contact us promptly by calling or texting 07913 407 544 if you need to change or cancel an order. If preparation or delivery has already started, a change may not be possible.
Where the statutory cancellation right applies to an online purchase, consumers normally have 14 days after delivery to tell us they wish to cancel. Legal exceptions can apply, including to certain personalised, perishable or unsealed goods that are unsuitable for return for health or hygiene reasons. Returned goods must be kept in appropriate condition, and the customer may be responsible for return costs unless the goods are faulty or we agree otherwise.
Problems with an order
If coffee is damaged, faulty, incorrect or missing, contact us as soon as possible. We may ask for a photograph or other reasonable information so we can resolve the issue. Your statutory rights under the Consumer Rights Act 2015 are not affected.
Refunds
Approved refunds are returned to the original payment method. Bank and payment-provider processing times may vary. Original delivery charges are refunded where required by law.
Liability
We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of statutory consumer rights. Subject to that, we are not responsible for losses that were not reasonably foreseeable when the order was accepted or for business losses arising from a consumer order.
Events outside our control
We are not responsible for delay or failure caused by events outside our reasonable control. We will take reasonable steps to minimise disruption and contact affected customers where appropriate.
Website and intellectual property
The Round Coffee name, artwork, packaging, photographs and website content belong to us or are used with permission. They may not be copied, sold or commercially reused without written permission.
Personal information
We use personal information as explained in our Privacy Policy.
Changes and governing law
We may update these terms from time to time. The terms applying to an order are those in force when the order is placed. These terms are governed by the law of England and Wales. Consumers may bring proceedings in the courts available to them under applicable law.
Contact
Questions about an order or these terms can be sent by calling or texting 07913 407 544.