Privacy Policy
Last updated: 17 September 2026
Who we are
Round Coffee is responsible for the personal information described in this notice. You can contact us by calling or texting 07913 407 544, or by writing to Round Coffee, 570 Fosseway, Leicester, LE7 4TF.
Information we collect
We may collect your name, billing and delivery address, telephone number, email address, order details, collection or delivery preferences, messages you send us, and technical information about how you use our website. Payments are processed securely by Shopify and its payment providers. We do not receive or store your complete payment-card details.
How we use your information
- To take payment, prepare, deliver or make available for collection your order.
- To provide order updates, customer service and respond to questions.
- To manage refunds, disputes, fraud prevention, accounting and our legal obligations.
- To operate, secure and improve our website and services.
- To send relevant news or offers where you have consented, or where applicable law otherwise permits us to contact existing customers.
Our legal bases may include performing our contract with you, complying with legal obligations, our legitimate interests in running and protecting the business, and your consent where consent is required.
Marketing choices
You can ask us to stop marketing at any time. Call or text 07913 407 544 and tell us you would like to opt out. We will action the request as soon as reasonably possible. Service messages about an active order are not marketing and may still be sent when necessary.
Who receives your information
We share information only where needed with Shopify, payment processors, delivery and fulfilment providers, website and technology suppliers, professional advisers, and public authorities where the law requires it. These providers may process information on our behalf and must protect it appropriately.
International transfers
Some service providers may process information outside the United Kingdom. Where this happens, we rely on the safeguards required by UK data-protection law.
How long we keep information
We keep information only for as long as needed for the purposes described above, including order support, accounting, tax, fraud prevention and legal requirements. We then delete or anonymise it where appropriate.
Cookies and website data
Our Shopify store uses essential cookies to operate the basket, checkout, security and store preferences. Other analytics or marketing cookies should be used only in accordance with the choices presented through the website’s cookie controls.
Your rights
Depending on the circumstances, you may have rights to access, correct or delete your information, restrict or object to its use, receive a portable copy, and withdraw consent. To make a request, call or text 07913 407 544. We may need to verify your identity before completing a request.
Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.
Changes to this notice
We may update this notice when our services or legal obligations change. The date at the top shows when it was last revised.